Policies & Warranties
We’re committed to providing superior satisfaction to our customers, so items may be returned for up to 30 days from the date of purchase with original receipt for refund or exchange. However, we do not accept returns or exchanges on plant material, green goods, or clearance items, so please take this into consideration when purchasing these items.
Woody plant material (trees and shrubs) are guaranteed for one year for 50% of the purchase price. If Main Line Gardens has installed your plants, they are guaranteed for one year for 100% of the price of the plant. Plants are living objects and may need a bit of time to recover from any stressful situation. Please note that our warranty covers plants that are dead and not plants that are struggling and simply need attention and care. In many cases, with time and patience, plants will bounce back into a healthy state.
All credits will be made in the form of a gift card, and are for the amount paid for the plant material. MLG installed plant material will be replaced including labor, but will not include any discount received on plant material. The customer will be responsible for the difference in price for any plant material received at a discount.
All claims must be accompanied by the original sales slip and the plant in question or pictures of the plant, where practical, to determine the cause of loss. It is the customer’s responsibility to keep all paperwork associated with the sales.
Roses, annuals, perennials, or any plant that is grown in a container above ground year-round is not guaranteed. We cannot be held liable for plant material that has been damaged by deer or other animals, or by severe weather conditions such as flood, drought, or ice damage. Replacement plants carry no guarantee.
We want you to enjoy your plants for many years. If you have a plant that is not looking as you would hope, don’t hesitate – call us so that we may help to determine the problem and advise you as to what to do. Our professionals are here year-round to assist you.